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Helping clients attract and retain loyal customers through trusting relationships.
Services

We provide a combination of services and programs designed to help your organization attract and retain loyal clients including:

Outsourced VP of Salesblue sky hands

Sales can stall and the sales team can drift from focusing on growing revenue and profits. We fill the gap in sales management at growing companies by providing on -site and on-call sales management as a part-time service.  If you no longer have the bandwidth or time to wear the sales management hat, we can take the burden of sales management off of your desk.

Contact us to learn more about how our consulting services can work for you.

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Workshops

We offer both public workshops and corporate workshops customized to our clients’ needs. Each program focuses on ways to measurably improve new business generation and account retention rates.

Trust Centered Selling

Duane Warren and EdAccording to a Harvard Study, employee loyalty and customer  loyalty are directly linked.  Loyal customers are six times more profitable than average customers. The link in that value chain is trust.  This workshop is simply different.  It’s designed for individuals who truly believe people don’t care how much you know until they know how much you care.  Becoming a trusted advisor requires a great deal more than acquiring new skill sets, it requires new mindsets.  Here are some examples of takeaways you can expect from the program.

  • Become a trusted advisor by building deeper relationships
  • Create client value by helping them visualize a solution
  • Listen to build trust
  • Identify and act when conversations present opportunities
  • Increase their comfort level when cross selling
  • Learn how to deal with difficult clients
  • Develop a systematic way to generate and nurture leads

This program is offered in an interactive webinar, on-site, via webcast and is always customized to be real for your organization.

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Coaching

DBU007We coach executives and managers to grow their business by executing on a strategy that helps them breakthrough areas where they are stuck. For some that’s helping them communicate their marketing and selling messages.  For others, it’s developing processes and systems to hire, train, coach, and manage their people. Using this approach, managers are more likely to succeed with their teams and impact results.  Contact us for details.

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Speaking Engagements

final_shortv3We give presentations for professional associations, business conferences and events designed primarily for human resource professionals, business owners or senior-level executives. These are both entertaining and educational.

In addition, we offer one-hour presentations and one-day workshops that include interactive exercises and useful how-to information.  We use stories, metaphors, humor and practical examples to make our presentations memorable and practical. View videos of Mark speaking. Contact us for details.

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